Privacy Policy
Last updated: October 17, 2026
Effective Date: September 27, 2026
1. Introduction
Welcome to Pingtik ("Pingtik," "we," "our," or "us").
Pingtik is a business management, customer communication, and automation platform operated as a subsidiary of Cheap9ja Smart Tech (BN3558256).
This Privacy Policy explains how we collect, use, process, store, share, and protect personal information when you access or use our website at https://pingtik.com, our applications, integrations, and related services.
We are committed to respecting your privacy and handling personal information responsibly. By using Pingtik, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent, we will request it separately.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors to the Pingtik website.
- Individuals who register for or use a Pingtik account.
- Businesses and organizations using Pingtik.
- Customers who communicate with businesses through Pingtik-powered tools.
- Individuals whose information is processed through our CRM, messaging, AI, lead management, online store, or other platform features.
When a business uses Pingtik to collect or manage information about its own customers, that business may be responsible for determining how the information is collected and used. Pingtik may process that information on the business's behalf, depending on the service and applicable law.
3. Information We Collect
Depending on how you use Pingtik, we may collect the following categories of information.
3.1 Account and Contact Information
This may include:
- Name and business name.
- Email address and telephone number.
- Username and account identifiers.
- Password credentials in protected form.
- Business profile and account preferences.
- Account verification and authentication information.
3.2 Business and Customer Information
When you use Pingtik's business tools, you may provide or generate:
- Customer and contact records.
- Leads and prospect information.
- CRM notes and customer interaction histories.
- Support tickets and customer inquiries.
- Tasks, assignments, and workflow information.
- Store information, product listings, and order-related details.
- Invoices, billing records, and transaction references.
Businesses are responsible for ensuring they have an appropriate legal basis to upload or process other people's personal information through Pingtik.
3.3 Communications and Messaging Data
When you connect supported communication channels or use messaging features, we may process information such as:
- Messages and replies.
- Message delivery status and timestamps.
- Channel identifiers and integration metadata.
- Customer support conversations.
- Email campaign details and recipient lists.
- Telephony records, call duration, and call outcomes, where applicable.
The information available to us depends on the communication provider, the permissions you grant, and the features you enable.
3.4 AI Inputs and Outputs
When you use AI-powered features, we may process prompts, instructions, uploaded content, conversation history, and generated outputs to provide the requested service.
Depending on your configuration, AI features may support customer replies, website chat, content generation, lead management, and automated workflows.
Please avoid submitting sensitive personal information to AI tools unless it is necessary, lawful, and appropriate for your intended use.
AI-generated content may be inaccurate or incomplete. You should review important outputs before relying on them or sending them to customers.
3.5 Payment and Billing Information
We may collect or receive:
- Coin balances and usage records.
- Subscription and plan details.
- Invoices and transaction references.
- Payment status and billing history.
- Relevant information provided by payment processors.
Payments may be handled by third-party payment providers. Where payment processing is delegated, those providers may collect and process payment details under their own privacy policies. We do not intentionally store complete payment card details unless a specific, disclosed service requires it.
3.6 Technical and Usage Information
When you access Pingtik, we may collect technical information such as:
- IP address and approximate location derived from it.
- Browser type and device information.
- Operating system and access timestamps.
- Pages, features, and tools used.
- Error reports, diagnostic information, and performance data.
- Cookies and similar technologies, where applicable.
4. How We Use Information
We may use personal information to:
- Create, maintain, and authenticate user accounts.
- Deliver Pingtik's features and services.
- Manage contacts, leads, stores, tickets, tasks, and workflows.
- Facilitate authorized messaging and third-party integrations.
- Generate AI responses and other requested AI outputs.
- Process subscriptions, coin usage, billing, and payments.
- Provide technical support and respond to inquiries.
- Monitor service performance and troubleshoot problems.
- Detect fraud, abuse, unauthorized access, and security incidents.
- Improve the reliability, functionality, and user experience of Pingtik.
- Send service announcements, security alerts, and administrative notices.
- Send marketing communications where permitted by law and subject to applicable preferences.
- Meet legal obligations and enforce our terms and policies.
We will not use personal information for purposes incompatible with the reason it was collected unless we have an appropriate legal basis or have otherwise complied with applicable legal requirements.
5. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we may process information based on:
- Contract: To provide services you request or perform our agreement with you.
- Consent: Where you have given valid consent, such as for certain marketing communications or optional technologies.
- Legitimate interests: For appropriate business purposes, such as service security, fraud prevention, and service improvement, where these interests do not override your rights.
- Legal obligations: To comply with applicable laws, regulations, and lawful requests.
- Other permitted grounds: Where recognized by applicable law.
You may withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing performed before withdrawal.
6. AI Services and Third-Party AI Providers
Pingtik may connect to third-party AI providers to process requests and generate responses. Depending on your selected model and configuration, these providers may include Anthropic or other supported AI services.
When you use an AI feature:
- Relevant prompts and content may be transmitted to the selected provider.
- The provider may process that information to return an output.
- The provider's own terms, privacy policy, and data-retention practices may apply.
- We seek to configure integrations consistently with our service commitments and applicable law.
We do not promise that every AI provider has identical data-retention or training policies. Please review the applicable provider's current documentation before using AI features for confidential or sensitive information.
We do not claim ownership of your original prompts or business data merely because you use an AI feature. Your rights to generated outputs and any applicable restrictions are governed by our Terms of Service, third-party terms, and applicable law.
7. Third-Party Integrations and Communication Channels
Pingtik may allow you to connect external services, including messaging platforms, email providers, social networks, payment services, telephony providers, and other business applications.
When you authorize an integration:
- We may receive information permitted by the permissions you grant.
- We may transmit information necessary to perform the requested action.
- The external provider may process information under its own terms and privacy policy.
- You may be able to revoke access through Pingtik or the relevant provider, depending on the integration.
Pingtik does not control the independent privacy practices, availability, or security of third-party services. You should review the policies of services you connect.
Where a third-party platform imposes additional restrictions on data access, retention, or use, we will handle information in accordance with the applicable integration requirements and law.
8. How We Share Information
We may share personal information in the following circumstances.
8.1 Service Providers
We may share necessary information with hosting providers, AI providers, messaging services, email delivery services, payment processors, analytics services, customer support tools, and other vendors that help operate Pingtik.
Such providers are permitted to process information as needed for their authorized services, subject to applicable agreements and law.
8.2 Business Account Owners and Authorized Users
If you interact with a business using Pingtik, that business and its authorized personnel may access information associated with the interaction.
If you are an account user, your organization's administrators may have access to account data, settings, communications, and usage records according to their permissions and configuration.
8.3 Legal and Safety Requirements
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful legal processes, protect rights, investigate fraud, or address security threats.
8.4 Business Transfers
Information may be transferred as part of a merger, restructuring, financing, acquisition, or sale of relevant business assets, subject to applicable legal protections.
8.5 With Your Direction or Consent
We may share information when you instruct us to do so, authorize a connection, or provide consent where required.
We do not sell personal information to third parties in exchange for money. Any sharing or processing that is legally treated as a sale, targeted advertising, or similar activity will be handled in accordance with applicable law and required disclosures or choices.
9. Cookies and Similar Technologies
Pingtik may use cookies, local storage, pixels, or similar technologies to:
- Maintain sessions and remember preferences.
- Support authentication and security.
- Understand service performance.
- Diagnose technical issues.
- Measure usage and improve functionality.
- Support marketing or analytics where enabled and permitted.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings and any cookie-preference tools we provide. Disabling certain cookies may affect the availability or functionality of some features.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform.
Retention periods may depend on:
- The type and sensitivity of information.
- The purpose for which it was collected.
- Whether an account or integration remains active.
- Contractual or legal retention requirements.
- Security, fraud-prevention, and backup needs.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal obligations and legitimate retention needs.
Deleting information from an active system may not immediately remove every copy from backups or records that must be retained by law.
11. Data Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on the system and service, safeguards may include access controls, authentication measures, encryption in transit, security monitoring, and restricted access to operational systems.
No internet-based system can be guaranteed completely secure. You are responsible for protecting your account credentials, using appropriate access controls, and promptly notifying us if you suspect unauthorized access to your account.
12. International Data Transfers
Pingtik and its service providers may process information in countries other than the country where you live or operate.
Where required by applicable law, we will take appropriate steps to protect international transfers, which may include contractual safeguards, adequacy mechanisms, or other legally recognized protections.
The privacy laws of the country receiving the information may differ from those in your jurisdiction.
13. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain information.
- Request restriction of or object to certain processing.
- Request a portable copy of information, where applicable.
- Withdraw consent where processing relies on consent.
- Opt out of marketing communications.
- Lodge a complaint with the relevant data protection authority.
To exercise your rights, contact us using the details in the Contact Us section.
We may need to verify your identity and clarify the scope of your request before acting. Some information may need to be retained where required by law or necessary for legitimate purposes.
If you use Pingtik through a business account and your request concerns information controlled by that business, we may direct you to the relevant business administrator.
14. Children's Privacy
Pingtik is designed for business and professional use and is not intended for children who are below the minimum age permitted to use the service under applicable law.
We do not knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can assess the request and take appropriate action.
15. Marketing Communications
We may send service-related emails concerning accounts, transactions, security, billing, and changes to our services.
Where permitted, we may also send promotional communications about Pingtik and related offerings. You can opt out of marketing emails using the unsubscribe option provided or by contacting us.
Opting out of marketing does not prevent essential service or security communications.
16. Data Breaches and Security Incidents
If we become aware of a personal data breach affecting information processed through Pingtik, we will investigate and take reasonable steps to contain and remediate the incident.
Where required by applicable law, we will notify affected individuals, relevant organizations, or the appropriate supervisory authority within the applicable timeframe.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.
When changes are made, we will update the "Last Updated" date and, where required, provide additional notice or obtain consent.
We encourage you to review this page periodically to remain informed about how we handle personal information.
18. Contact Us
For privacy questions, data access requests, deletion requests, or other concerns, contact us using the details below.
Pingtik
A subsidiary of Cheap9ja Smart Tech (BN3558256)
General Inquiries: info@pingtik.com
Administration: admin@pingik.com
Website: https://pingtik.com
Please include "Privacy Request" in the subject line when contacting us about a data protection matter.
We will review privacy inquiries and respond in accordance with applicable law.